qpoker FAQ — All Your Questions Answered

qpoker supports all major mobile banking and digital payment methods in Bangladesh:

Dutch-Bangla Bank and select commercial banks' net banking services are also supported.

How to deposit: Go to the qpoker Cashier section → select your preferred payment method → enter the amount → send money to the provided number → confirm with your transaction ID. For bKash and Nagad, deposits typically take Within 3–10 minutes Balance is credited.

Minimum deposit amount on qpoker ৳300 (three hundred BDT) — This applies to all three methods: bKash, Nagad, and Rocket.

Deposit Limits at a Glance:
• Minimum single deposit: ৳300
• Maximum single deposit: ৳1,00,000
• Daily maximum: based on your account verification level
• Deposit fee: completely free

First Deposit Perks: Make your first deposit after registration — any amount from ৳300 or more — and get a 100% welcome bonus of up to ৳10,000.

Example: A deposit of ৳500 gives you a total account balance of ৳1,000 (৳500 real + ৳500 bonus).

When a match is cancelled or abandoned, qpoker settles bets according to the following rules:

1. Cancelled before the match starts:
The full bet amount is returned to your account — usually within 24 hours.

2. Match Suspended or Abandoned Mid-Way:
• In cricket — if less than 50% of the scheduled overs are completed, the bet is voided and your stake is refunded.
• In football — if the match is stopped before 90 minutes and no official result is declared, the bet is voided.
• In-Play bets — any portion already settled before the event is cancelled remains valid.

3. Refund timeline:
Refunds for voided bets are credited to your account balance within 1 to 48 hours of the void declaration.

If your bet status doesn't show as "Settled" or "Void", contact support — it will be tracked using your bet ID.

Resetting your password is simple — just 3 easy steps:

Step 1: Log In On the page, click the "Forgot your password?" link.

Step 2: Enter the mobile number or email address used during registration. An OTP or reset link will be sent to that number or email.

Step 3: Enter the OTP or click the link sent to your email. Set a new password — at least 8 characters, combining uppercase, lowercase, and numbers.

⚠️ Important:
• OTP is valid for 15 minutes only
• The email link must also be used within 15 minutes
• Check your spam folder if it doesn't appear in your inbox
• qpoker will never call you to ask for your password

If your mobile number has changed, you can reset it manually by submitting your KYC to support.

qpoker operates under a license from an international gaming authority and is a registered operator.

Proof of credibility:
🔒 SSL 256-bit Encryption: All your data and transactions are encrypted — look for the padlock icon in your browser's address bar.

🎲 RNG Certified Games: The Random Number Generator for all slots and casino games is independently verified by a third party — meaning results cannot be manipulated by anyone.

💳 Segregated Fund Management: Member funds are kept completely separate from the company's own operating capital.

🛡️ Responsible Gaming Policy: Self-exclusion, budget limits, and cooling-off periods — all three safeguards are available to every member, completely free of charge.

If you have any doubts, check the license number at the bottom of our page or ask our support team.

Withdrawing your winnings from qpoker is usually quick and straightforward:

Mobile Banking Withdrawal Time:
• bKash: 15 minutes to 1 hour
• Nagad: 15 minutes to 1 hour
• Rocket: 30 minutes to 2 hours
• Bank Transfer: 1–3 business days

Withdrawal rules:
• Minimum withdrawal: ৳500
• KYC verification is mandatory for your first withdrawal (NID/passport)
• Winnings from bonuses require wagering conditions to be met before withdrawal
• Daily withdrawal limits vary by VIP tier — Diamond members can withdraw higher amounts.

Tips for faster withdrawals: Complete your KYC in advance and make sure the correct mobile number is linked to your account. With everything in order, withdrawals to bKash are typically processed within 30 minutes.