qpoker Privacy Policy — Your Data, Our Responsibility

This Privacy Policy ("Policy") qpoker ("We", "Platform") and the user ("You") governing the collection and use of information. By using the qpoker.biz website or app, you agree to this policy.

Qpoker collects two types of information — data you provide directly, and data collected automatically.

Information You Provide:

Automatically collected information:

• Device Information: Device type, operating system, and browser version.
• Log Information: IP address, login time, pages visited, error logs.
• Usage Data: Which games you played, for how long, and how much you wagered.
• Cookies & Tracking: For session management and saving your preferences.

Qpoker uses your information for specific, legitimate purposes. Each purpose is detailed below:

• Account Management: Registration, login, password recovery, and account security.
• Payment Processing: To process deposit and withdrawal transactions.
• Identity verification (KYC): To comply with international anti-money laundering regulations.
• Customer Support: To understand the history and context needed to resolve your issues.
• Fraud Prevention: To detect and prevent suspicious activity.
• Personalized Experience: To suggest games and offers tailored to your preferences.
• Legal Compliance: To meet the requirements of applicable laws and regulatory authorities.

Your data will not be used beyond the purposes stated above. You will always be informed before your data is used for any new purpose.

Qpoker stores your data on secure cloud servers monitored 24/7. Our security measures include:

• Encryption: All data is stored with AES-256 encryption.
• Transfer security: All communication between your browser and our servers is secured using TLS 1.3 protocol.
• Access Control: Only authorized qpoker staff can access your information, and every access is logged.
• Regular Backups: Automated daily backups are performed to prevent data loss.
• Penetration Testing: Third-party security audits are conducted at least twice a year.

Qpoker Never Your data is never sold to advertisers or unrelated third parties. However, data may be shared in specific cases to deliver our services:

Permitted Cases for Data Sharing:

• Payment Providers: With bKash, Nagad, and Rocket — only the information necessary to process transactions.
• Game Providers: With providers such as Pragmatic Play and Evolution — limited strictly to data required to run the games.
• Legal authorities: When required by a valid legal order or investigation.
• Anti-Fraud Services: For fraud detection services — in anonymized form.

Qpoker uses cookies and similar technologies to enhance your experience. Cookies are small text files stored in your browser.

Types of Cookies We Use:

• Essential Cookies: Required for login sessions and security. These cannot be disabled.
• Functional cookies: To remember your language preferences and settings.
• Performance Cookies: To monitor platform speed and performance (anonymized).
• Analytics Cookies: For user behavior analytics — fully anonymized.

You can disable non-essential cookies at any time through your browser settings. However, some features may not function properly as a result.

As a qpoker member, you have the following rights regarding your personal data:

Qpoker does not retain data longer than necessary. Our data retention policy:

Once the retention period expires, data is securely and permanently deleted.

Qpoker strictly does not collect information from or provide services to anyone under the age of 18.

• Age is verified at the time of registration.
• If a user is found to be under 18, their account will be closed immediately.
• Any data collected from a minor will be permanently deleted without delay.

Qpoker may update this Privacy Policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed.
• You will be notified of any significant changes via your registered email or in-app notification.
• Continued use of the platform after an updated policy takes effect will be considered acceptance of the new policy.

If you disagree with any changes, you may request to close your account.

For any questions, complaints, or requests regarding this Privacy Policy, please contact our Data Protection Officer:

We take every request seriously and do our best to resolve it as quickly as possible.